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Frequently Asked Questions

What video services does Hometrack offer?

Hometrack offers professional real estate video tours and walk-through videos, including 4K videography, social media reels, and editing services to help showcase your property in the best possible light. They also provide drone photography and drone videography services.

What is the process of creating a video tour with Hometrack?

The process begins with a consultation where Hometrack learns your needs and requirements. Their team then combines your goals with their video expertise to create a walkthrough video designed to get noticed.

What is the quality of the videography and editing services offered by Hometrack?

Hometrack provides high-quality 4K videography and professional editing to bring your property to life and create a detailed, interactive experience for potential buyers.

Where will my video tour be uploaded?

Your video tour will be uploaded to Vimeo and can be embedded on your custom property website or Hometrack's virtual tour site. As an official BrightMLS virtual tour vendor, your video can also be uploaded directly to your BrightMLS listing at no additional cost.

Can I share my video tour on social media?

Yes. You can share your video-based listings on platforms such as Facebook, Twitter, Pinterest, Instagram, YouTube, and ActiveRain.

How does Hometrack ensure the quality of the final product?

Hometrack listens carefully to your needs and uses professional videography and editing expertise to ensure your property is showcased in the best possible light.

Do I need to be present at the time of the video shoot?

Being onsite allows you to give input on specific angles or features, but it is not required. If you are not present, Hometrack will use professional judgment to capture the space effectively. Requests can also be relayed through their client services team.

What happens if I need to cancel my shoot?

Shoots are considered "locked" unless canceled before 5 PM EST the day prior (including weekends). Hometrack understands that unexpected situations happen and keeps cancellation fees as low as possible. You can contact their client care team for details.

Can I change my order onsite with the photographer?

Some items may or may not be added on the day of the shoot, depending on the schedule and equipment required. If time allows, the photographer will do their best to accommodate your request.

How long does it take to get my video back?

You can expect the first draft of your video within 24–48 hours after the shoot.

How many edits are included with my video?

All Hometrack video shoots include at least one round of edits. Additional edits may be available for an added cost.

What if I am not happy with the video?

Hometrack offers a 100% satisfaction guarantee. If you are not completely satisfied, they will work with you until you are.

Can I download my video?

Yes. Your Vimeo link will allow you to download a copy of your video directly from the hosting page.

CONTACT US

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Timonium, MD 21093

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